trouble-shooting

TROUBLES, TROUBLES....NO TROUBLES!

First step: Make sure you're up to date

 * 1) Verify you have installed the [|latest version of iTunes].
 * 2) Verify that you are connecting iPad to your computer using a USB 2.0 port.
 * 3) Make sure your iPad software is up to date: With your iPad connected to your computer, click “Check for Update” in the Summary section of iTunes.
 * 4) Charge your battery: Using the 10W USB power adapter that came with iPad, charge iPad for at least 20 minutes before further troubleshooting. If necessary, refer to "Charging the Battery" in the [|iPad User Guide].

Follow these steps, testing after each:
 * 1) Turn the iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds, until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
 * 2) Reset iPad. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.

Follow these steps, testing after each:
 * 1) Disconnect other USB devices from your computer and connect iPad to a different USB 2.0 port on your computer (not on your keyboard).
 * 2) Turn iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds, until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
 * 3) Restart your computer. Then reconnect iPad to your computer.
 * 4) Download and install (or reinstall) the [|latest version of iTunes].

For additional troubleshooting steps, refer to:
 * [|Device not recognized in iTunes for Windows]
 * [| How to restart the Apple Mobile Device Service (AMDS) on Windows]

Follow these steps, testing after each:
 * 1) If you receive an alert in iTunes while restoring your iPad, refer to [|this article] for instructions on how to resolve common issues with updating and restoring.
 * 2) If you cannot restore your iPad in iTunes, or if iTunes does not recognize the device, refer to [|this article] for instructions on restoring using recovery mode.

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